CHANGES TO THE ENGAGE REWARDS PROGRAM

From 1 July 2021, the way that your Status Points are calculated and displayed is changing to a fixed Tier Review Period system. This is the system widely adopted by most loyalty programs including the major casino groups and airline frequent flyer programs.

Under the new system your Status Points will be displayed as the total number of points that you have earned in a fixed six-month Tier Review Period. At the end of the six-month Tier Review Period, the amount of Status Points you have earned will determine the tier that you will be placed in for the next six-month Tier Review Period.

There will be two Tier Review Periods each year and your Status Points will reset to zero at the commencement of each Tier Review Period:

  • 1 January to 30 June
  • 1 July to 31 December

The tier that you have qualified for under the present system is the tier that you commence in under the new system. For example, if after the existing full Tier Review on 1 July you qualify for Gold Tier, then you will start in Gold Tier under the new system.

If, at any time during a Tier Review Period, you earn the required number of points to move to a higher tier then you will automatically be moved to the higher tier without needing to wait for the first business day of the next month.

Importantly there are NO changes being made to any existing benefits of the program including:

  • There is NO change to the way that Engage Points or Status Points are earned
  • There is NO change to the existing range of benefits
  • The amount of Status Points required to qualify for each Tier remains unchanged

FREQUENTLY ASKED QUESTIONS

1. What happens to the Status Points that I have already earned?

Your current balance of Status Points at the end of 30 June 2021 will be used to determine the tier that you will be placed into from 1 July 2021. After 1 July 2021 your Status Points balance will be reset to zero and any points you earn from that date will be used to determine the tier that you will be placed in from 1 January 2022.

2. What happens to my Engage Points balance on 1 July 2021?

Your Engage Points balance will be unaffected.

3. Will my tier change on 1 July 2021?

Our regular full tier review will take place on 1 July 2021, but it will be done as per the existing system. Your tier may change as a result of this review.

If you have any questions about the new changes, please see an Engage Host at Level 1 or one of our Duty Managers.

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